Help center
Answers to what people ask most. Each one says which document it comes from. If yours is not here, write to us.
Purchases and billing
What currency do you charge in and who processes the payment?
Prices and charges are in US dollars (USD). Stripe processes the payment and your card number never goes through our servers (Terms, section 9; Privacy Policy, section 26).
How do I pay, and is it safe?
By credit or debit card. Depending on your device, you can also pay with Apple Pay, Google Pay or Link, which charge that same card. Stripe processes the payment: the store never sees or stores your full card number.
Is there a guarantee?
Yes. Everything we sell has a 7-day guarantee: if it is not what you expected, write to us within that period and we refund the corresponding amount (Refund Policy, section 1).
What does the 7-day guarantee cover?
The monthly fee, 100%: write to us within 7 days of your purchase. For the Agent, the 7 days on the monthly fee start when it goes live. If we don't get your agent connected, you get a full refund: setup is fully refundable until your agent is live, and non-refundable after that. See the refund policy →
Can I cancel whenever I want?
Yes. You cancel the subscription from your dashboard at any time and keep access until the end of the period you already paid (Terms, section 9).
Do I need the Quoter and the Agent, or just one?
No. They are independent products: buy one, the other or both, all from the same account.
Account
How do I change my password or close my sessions?
From Security in your dashboard you can change your password and sign out of all your devices (Privacy Policy, section 10).
What do I do if I cannot log in?
The login page has an option to recover your password. If you still cannot log in, write to us from the contact form.
What happens to my data if I close my account?
We keep your account for 30 days in case you change your mind. After that we delete your data and your customers' data from our systems, except what the law requires us to keep (Privacy Policy, section 9).
How long do you take to reply?
We aim to reply within 24 business hours, by email or through the form. It is a goal and not a service-level commitment unless we agree otherwise in writing (Terms, section 37).
Quoter
Do I have to install anything?
No. The Quoter and the Sales Agent run on our infrastructure: you just log in to your panel, in your browser.
Do my customers see my brand or the store's?
The PDF and the chat always carry your logo and colors, on every plan. The store never puts its own brand on what your customers see.
What happens to my data if I leave?
You can export your data in one click from your panel anytime. While your account is active it stays; if you close it, it's deleted within a reasonable period, except what we must keep by law.
Sales Agent
How long does it take to activate the Agent?
After you pay, you set up your agent from your panel in about 15 minutes and try it in a demo chat. Once you finish the interview and give us access to your page, we get it live on Messenger or Instagram within 5 business days. We connect a limited number of businesses each week to do it right; if this week is full, we'll save you a spot for the next one.
Which channels does the Agent answer on?
Messenger or Instagram. Every level comes in 1 channel of your choice, or multichannel with both. WhatsApp is coming soon: leave your email on the Sales Agent page and you'll be the first to know.
Data and privacy
Are my quotes and my customers' data mine?
Yes. You keep ownership of your content and we only use it to provide the service to you (Terms, section 6).
Can I download my data?
Yes. The account owner downloads their quotes and purchases as CSV, or everything as one JSON file, from Security in their dashboard (Privacy Policy, section 30).
Do you back up my data?
We take a full backup of the database every week, to separate private storage (Privacy Policy, section 9).
Still have questions?
Status of my purchases
Your purchases and subscriptions are in Billing, inside your dashboard.