Data deletion

Last updated: 2026-10-15.

This page explains how to ask us to delete your data, including the data we receive when you connect a Facebook, Instagram or WhatsApp account to ISMIRO. The controller of that data is Business Creatives LLC, a limited liability company organized in the State of Delaware, United States, operating under the trade name ISMIRO at www.ismiro.com. The details of what data we process and why are in our Privacy Policy.

1. If you have an account with ISMIRO

The account owner can delete it from the dashboard, under Security, in the "Eliminar cuenta" (Delete account) section. When you do, we cancel any active subscriptions, close access for the whole team and delete the account data after 30 days. If you want it deleted right away, ask us by email as explained in section 3 and we will do it within 15 days.

2. If you connected Facebook, Instagram or WhatsApp

You can remove ISMIRO's access at any time from the platform itself:

• Facebook: Settings & privacy, Settings, Business integrations. Choose ISMIRO and tap Remove.
• Instagram: Settings, Website permissions (or Apps and websites). Choose ISMIRO and tap Remove.
• WhatsApp Business: in your Meta business portfolio settings, open your WhatsApp Business account and remove ISMIRO from its list of partners.

From that moment the access you gave us stops working and the agent no longer receives or answers messages on that account. To also have us delete what we already received, ask as explained in section 3. If Meta sends us a deletion notice on your behalf, we treat it the same as a request from you.

3. How to request deletion

Email us at soporte@ismiro.com with the subject "Data deletion", from your account's email address if you have one. Tell us which account, Facebook Page, Instagram account or WhatsApp number you want to disconnect. We confirm we received the request, verify that you are the account holder as described in section 17 of the Privacy Policy, and delete the data within 15 days. When we finish, we let you know by email.

4. What we delete

• The access tokens that let us operate on your Meta accounts.
• The names and identifiers of the Pages, Instagram accounts and WhatsApp Business accounts you connected.
• The Sales Agent conversations, with the name, identifier, profile picture and phone number of the people who wrote, and the leads that came from them.
• Your account data and the rest of the Customer Content, if you also delete the account.

5. What we keep

Only what the law or the defense of a payment dispute requires us to keep: billing records, the record of your acceptance of the Terms, and orders, which are anonymized. Backups overwrite themselves within 35 days at most and, if we ever restore one, we delete again whatever you had already deleted.

6. If you wrote to a business's agent

If you wrote to a business that uses the Sales Agent, that business is the controller of your data and we process it on its behalf. You can ask the business directly. You can also email us at soporte@ismiro.com with the business's name and the channel you used to write to it: we pass your request on and help the business fulfill it, as set out in our Data Processing Agreement.