Refund policy

Last updated: 2026-10-15.

This policy explains, for each of our products (the Cloud Quoter and the Sales Agent, and the Offline Quoter for whoever bought it before September 23, 2026, when we stopped selling it) when we refund your money, how to request it, how long processing takes, and what happens to your access to the Service once a refund is approved. It is incorporated into our Terms and Conditions by reference.

1. 7-day guarantee

Everything we sell (the Cloud Quoter and the Sales Agent, and the Offline Quoter bought before September 23, 2026) is covered by a 7-calendar-day guarantee. For the Quoter the days count from your purchase (or from the relevant charge, for recurring payments); for the Sales Agent, from the day your agent goes live. If it isn't what you expected, email us at soporte@ismiro.com within those 7 days and we'll refund the applicable amount per the product breakdown in Sections 4 through 6. No questions asked within that window, subject to the narrow exceptions in Section 10 (guarantee abuse). The Sales Agent's setup fee is fully refundable until your agent is live; once it is live, the setup fee is non-refundable (Section 6).

2. How to request it

Email soporte@ismiro.com from the address you purchased with, including your order number (found on the receipt you got by email when you confirmed the purchase) and, if you can, the reason: you don't have to detail it within the guarantee window, but it helps us improve the product. If you don't have the order number handy, give us the email and approximate purchase date so we can locate it.

3. Verification and processing

We verify the request comes from the account or email tied to the purchase before processing the refund, as an anti-fraud measure. We process the refund to the same payment method you paid with (never to a different method or in cash) within 5 to 10 business days of approving it, although the exact time the amount shows up on your statement depends on your bank or card issuer and can take a few extra days outside our control. The refund is processed in the same currency as the original charge with our payment processor (US dollars, USD), even though the amount shown on your statement may be converted to your local currency by your bank at its own exchange rate.

4. Offline Quoter (one-time purchase, no longer sold)

This section applies only to whoever bought the Offline Quoter before September 23, 2026.

If you request a refund within 7 days, we refund 100% of the price paid, even if you've already downloaded and used the file. Once the refund is approved, your license stops being active: access to re-download it from your account is revoked. This doesn't require you to "return" or uninstall copies you already distributed to your team before the refund, but you lose the right to use it under Section 5 of our Terms and Conditions, and using the file after an approved refund is no longer covered by that license.

Beyond losing the right to use it, the file itself stops working in practice: every time you open it with an internet connection, within 180 days of your purchase, it checks your license status against our server (see Section 5.1 of our Terms and Conditions). If your license was revoked because of your refund, the next time you open the file with a connection you'll see a cancelled-access notice instead of the quoter. After those 180 days, the file stops checking that status and may keep working technically even though the refund already revoked your right to use it; that doesn't change the fact that using it after an approved refund remains unauthorized under these Terms.

5. Cloud Quoter (subscription)

If you request a refund of your first payment within 7 days, we refund 100% of that charge and your access to the hosted service is suspended. After those 7 days, you can cancel your subscription whenever you like, on a self-service basis, from the billing portal in your dashboard (/app/facturacion): you keep access until the end of the period you already paid for and won't be charged again, but periods already used aren't prorated or refunded: for example, if you cancel halfway through an already-paid monthly period, you keep access until the end of that month, with no partial refund for the days you don't use.

5.1 Refunding the first payment doesn't cancel the subscription by itself

If we refund a subscription's initial charge within the 7-day guarantee, in the standard flow that also cancels the subscription and suspends access, because that's how we handle it internally. Even so, if at some point a refund is processed through a channel other than the standard flow (for example, an exceptional manual adjustment), refunding a charge does not automatically cancel scheduled future charges unless we also explicitly cancel the subscription: if that were to happen, let us know at soporte@ismiro.com and we'll fix it at no charge.

6. Sales Agent (subscription with a setup fee)

If we don't get your agent connected, you get a full refund, setup fee included. While your agent is not live (because you haven't finished the interview, haven't given us access to your page, or we couldn't connect it), you can ask for a full refund at any time.

The monthly fee is 100% refundable if requested within 7 days from the day your agent goes live: that's your window to try it with real customers. After that, you cancel whenever you like and stop being billed from the next period, with no proration of the period in progress.

The setup fee is a one-time charge that pays for the manual onboarding work for your agent: creating and configuring the applications and webhooks for the channel you chose (Messenger or Instagram), reviewing the configuration you built in your dashboard, connecting the agent to your business, and getting it operational.

The setup fee is fully refundable until your agent is live; after that it is non-refundable, because by then the onboarding work is done. Canceling within 7 days of going live generates no future monthly charges.

7. Partial refunds for our own errors

If we charge you an incorrect amount due to a technical error on our end (for example, a duplicate charge, or a charge for a different plan than the one you chose), we refund the full difference as soon as we verify it, without that counting against or replacing the 7-day guarantee window: you can still request a full refund within that window if you're also unhappy with the product for another reason. This type of correction is also governed by Section 53 of our Terms and Conditions on billing disputes.

8. Plan changes and upgrades

If you upgrade your plan and then change your mind, we treat that like any other refund: if you're within 7 days of the new plan's charge, we refund it per this policy's rules; outside that window, you can downgrade from your dashboard under Section 68 of our Terms and Conditions, and the change applies starting with your next renewal, with no refund of the current period.

9. Payment disputes (chargebacks)

If you have an issue with a charge, ask us for a refund first: it's faster than a bank dispute. If you open a payment dispute with your bank, we suspend only the product that charge was for while it's resolved, and you won't be able to make new purchases until then. Your other products keep working. If the dispute is resolved in your favor, we reactivate it. If you open a second dispute, or the dispute turns out to be unfounded or fraudulent (for example, a charge the cardholder says they don't recognize), we may suspend your entire account under the Terms. If the dispute is about the Offline Quoter, the suspension also deactivates the downloaded file through the same license validation mechanism described in Section 4. Opening a payment dispute for a reason we could already have resolved with a direct refund can delay your resolution longer than emailing us first.

10. Abuse of the guarantee

The 7-day guarantee is meant to let you try the product risk-free, not for a repeated buy-use-refund cycle. If we detect a pattern of repeated purchases and refunds from the same account, person, or business that reasonably looks like abuse of the guarantee rather than a genuine product evaluation, we may decline to process an additional refund or restrict future purchases, telling you why. This does not affect your first good-faith refund or isolated cases.

11. What this guarantee does NOT cover

The 7-day guarantee covers your decision that the product wasn't what you expected. It does not cover: (a) charges after the first period of a subscription you already used without requesting a refund in time; (b) the time or effort you yourself invested loading your catalog or customizing your brand, which is not a cost we refund separately; (c) dissatisfaction with your own business's results that depend on how you use the tool, not a Service failure; or (d) setup fees for work already performed, per Section 6.

12. Outside the 7-day window

After 7 days from purchase or your last charge, we do not offer refunds unless applicable law grants you that right anyway (for example, a consumer withdrawal right that applies to you despite the Service being designed for commercial use). You can always cancel a subscription so you're not charged again in the future, even outside the refund window.

13. Practical examples

So the policy is unambiguous, a few examples:

• Offline Quoter: you buy on day 1, download it and generate test quotes, and on day 5 request a refund because it doesn't fit how your business works. We refund 100%; the license is revoked.
• Cloud Quoter: you subscribe to the monthly plan on day 1. On day 10 (outside the 7 days) you decide to cancel. There's no refund of the payment already made, but you keep access until the end of that monthly period and won't be charged again.
• Cloud Quoter, within the window: you subscribe on day 1 and request a refund on day 6. We refund 100% of that first charge and access is suspended immediately.
• Sales Agent, not connected yet: you sign up on day 1 and, on day 6, with your agent not yet live, you ask for a refund. We refund everything, setup fee included.
• Sales Agent, already live: your agent goes live on day 4 and you ask for a refund on day 9. You're within 7 days of going live: we refund 100% of the monthly fee; the setup fee is no longer refundable because the onboarding work is done (Section 6).

14. Your data after an approved refund

An approved refund revokes your access to the relevant product, but does not automatically delete your Customer Content tied to that purchase: that content is retained per the retention cycle described in Section 9 of our privacy policy, in case you decide to buy again later. If you also want us to delete that content, request it separately under Section 16 of that policy.

15. Bank conversion costs are not refundable by us

The amount we refund is exactly the USD amount originally charged with our payment processor. If your bank charged you a currency conversion or international transaction fee at the time of the original charge, that fee is not something we charged or can refund directly: it's a charge between you and your bank. If it caused you a loss, we recommend raising it directly with your bank.

16. Relationship with other policies

This policy is incorporated into our Terms and Conditions by reference, under its Section 36 on order of precedence: in case of a direct conflict between a general mention of refunds in the Terms and this policy's detail, this policy controls. How your data is handled after a refund is also governed by our privacy policy, as Section 14 of this same policy describes.

17. Changes to this policy

We may update this policy to reflect legal or Service changes. If a change reduces your rights regarding a purchase already made, we do not apply the change retroactively to that purchase; the change applies going forward as published.

18. Contact

Questions about a refund? Email us at soporte@ismiro.com with your order number.

Business Creatives LLC (Delaware, USA) · ISMIRO